In most cases products are supplied together with a society class certificate or a CEPED certificate. When no official pressure test or QA procedure is required, GEA Bloksma will supply goods according to the DNV QA policy.
When a GEA Bloksma component is not supplied correctly of fails on duty, we have the following policy:
Your claim message should always provide the full details such as:
- order number
- drawing number
- heat exchanger type
- delivery date.
If possible we prefer to receive digital pictures, examples or other materials useful for having as much information possible in order to enable us to understand the situation.
If a replacement component is (urgently) required, GEA Bloksma can supply goods after receipt of formal order. In cases like these it is common that failing components will be returned for inspection addressed to GEA Bloksma. Please be aware of the policy for returned goods for inspection, which is available at our website: "Acceptance of incoming service goods".
After inspection of returned service goods with or without warranty claims, we can inform whether warranty is applicable or if repair is possible. In order to act and reply on your request soonest, we require as much available information on the case as possible.
The GEA Bloksma management